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Private Policy

Customer Service

We will communicate with you in response to your inquiries, to provide the products and services you request, and to manage your account. We will communicate with you by e-mail, live chat or telephone, in accordance with your wishes.


Compliance with Legal Authorities

As required by law, and to enforce customers' or our legal rights, and to comply with local, state, federal and international law, we may disclose information to law enforcement agencies.

We work with local, national, and international fraud investigation agencies and employs a variety of electronic and other means to discourage, detect, and intercept fraudulent activities. We aggressively prosecute, to the fullest extent of the law, those perpetrators apprehended conducting fraudulent activities on its web site. Agencies with which we cooperate are: state and local authorities, the United States Federal Bureau of Investigation, US and International Customs Agencies, and Interpol.


Children

Our sites are not intended for or directed to persons under the age of 13. We do not buy or sell products or services from or to children. Any person who provides their information to us through our web sites represents to the Company that they are 13 years of age or older. If you are under 13, you may use Mgloader.com only with the involvement of a parent or guardian.


Return Policy

How do I get a return?

We handle all refund requests through our Live Help. We do not accept refund requests via e-mail for security reasons. If you would like to request a refund, please contact our Live Help.

I have not received my order. What is happening?

In the vast majority of cases, we are able to fulfill orders within the timeframe given. However, sometimes we may be unable to fulfill your order right away. If this is the case, we shall contact you to inform you. You will be given the option to cancel your order and get a refund, or wait for us to have stock again. Please note that, we could only make partial refund if you have received part of good as ordered.

How are refunds issued?

If your request for a refund is granted, we shall make a payment to your PayPal account within 12 hours.